Privacy Policy
Privacy Policy
Effective date: 1 August 2026
Vantage Coatings respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use and protect it, and how you can contact us about your information.
Information we collect
We may collect your name, telephone number, email address, suburb or project location, details about the area or surface requiring work, preferred contact method, photographs or files you provide, quotation and service records, and correspondence with us. Our website may also collect technical information such as your IP address, browser type, device information, pages visited and interactions with the website.
How we collect information
We generally collect personal information directly from you when you call, email, submit an enquiry or quote form, upload project photographs, communicate through messaging services, or otherwise contact Vantage Coatings. Technical information may be collected through cookies and website analytics or advertising technologies.
Why we collect and use information
We use personal information to respond to enquiries, arrange site assessments, prepare and manage quotations, provide coating and flooring services, communicate about projects, maintain business and service records, improve our website and customer experience, measure advertising performance, prevent misuse, and meet legal or regulatory obligations.
Disclosure and service providers
We may share personal information with trusted service providers where reasonably necessary to operate our business, such as website hosting, form, email, communications, analytics, advertising, accounting and IT providers. We do not sell personal information. We may also disclose information where required or authorised by law.
Overseas processing
Some technology providers we use, including Google and website or communications providers, may process or store information outside Australia, including in the United States and other countries where those providers operate. We take reasonable steps to use reputable providers and appropriate safeguards.
Cookies, analytics and advertising
Our website may use cookies and similar technologies to operate the site, understand how visitors use it, measure enquiries and phone-call activity, and improve advertising. These technologies may be provided by services such as Google Ads or Google Analytics. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information is retained only for as long as reasonably required for our business, service, taxation, legal and record-keeping purposes, after which it is securely deleted or de-identified where practicable.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. Contact us using the details below. We may need to verify your identity before responding.
Privacy enquiries and complaints
If you have a privacy question or complaint, please contact us and describe your concern. We will acknowledge and investigate the matter and aim to respond within a reasonable period. If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact Vantage Coatings
Location: Calderwood NSW 2527
Phone: 0452 645 457
Email: info@vantagecoatings.com.au
Changes to this policy
We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on this page with its effective date.